Welcome to the Elite Fitness Store FAQ. We are dedicated to providing professional-grade fitness equipment to serious athletes, commercial gym pioneers, and home gym visionaries worldwide. Below, you’ll find answers to the most common questions about our products, shipping, payments, and more. If you need further assistance, our support team is always ready to help.

Product & Order Information

1. What types of equipment does Elite Fitness Store specialize in?
We specialize in commercial and high-performance fitness equipment. Our range includes: Commercial Strength (squat racks, benches, barbells), Commercial Cardio (air bikes, exercise bikes, cross trainers), Boxing & MMA gear (bags, gloves, focus pads), Functional Training accessories, and durable home gym essentials. Every product is engineered for durability and relentless use.
2. Are your products suitable for commercial gyms?
Absolutely. Our COMMERCIAL and COMMERCIAL STRENGTH lines are specifically over-engineered for high-traffic gym environments. They are built to withstand constant, heavy use, making them ideal for gym owners on tight launch schedules or looking to upgrade their facilities with reliable equipment.
3. Do you offer products for home gyms?
Yes. We cater to home gym visionaries seeking professional-quality equipment. Our dumbbells, cable attachments, benches, and compact cardio machines like air bikes are perfect for creating a serious training sanctuary at home.

Shipping & Delivery

4. Where do you ship, and how long does delivery take?
We offer global delivery* to empower athletes and gym owners worldwide. Orders are processed within 1-2 business days. You can then choose:

Standard Shipping (DHL/FedEx): $12.95. Delivery in 10-15 business days after shipment. Ideal for time-sensitive commercial setups.
Free Economy Shipping (EMS): FREE on orders over $50. Delivery in 15-25 business days after shipment. Perfect for home gym builders.

*Delivery to some remote regions and parts of Asia may be restricted. Please contact us for specific location inquiries.
5. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number for real-time, door-to-door tracking with our carrier partners (DHL, FedEx, or EMS).
6. What should I do when my order arrives?
We recommend inspecting your shipment immediately upon delivery. Our packaging is built to protect, but confirming the condition ensures your equipment is ready for uncrating, assembly, and integration into your training regimen.
Performance-Driven Delivery: Our logistics are built for performance, just like our equipment. We partner with world-leading carriers to ensure your gear arrives safely and efficiently, respecting the urgency of your ambition.

Payments & Pricing

7. What payment methods do you accept?
We accept secure payments via Visa, MasterCard, JCB, and PayPal. Our checkout process is designed to be fast and secure, so you can focus on your gear, not the paperwork.
8. Are the prices on the website final?
Yes, the prices listed are final. We believe in direct value and accessible excellence. The only additional cost for some orders may be the optional Standard Shipping fee of $12.95 if you choose that method.

Returns & Warranty

9. What is your return policy?
Confident in our quality, we offer a 15-day return policy from the date you receive your order. If any product does not meet the Elite standard, please contact our support team immediately to initiate a return. Items must be in original, unused condition.
10. Do your products come with a warranty?
Yes. Our commercial-grade equipment is engineered for durability and comes with a manufacturer’s warranty. Specific warranty details vary by product and are listed on the individual product pages. Please review these details or contact us for clarification.

Account & Support

11. How do I contact customer support?
For any questions regarding shipping to your location, returns, product specifications, or general inquiries, please reach out to our dedicated support team:
Email: [email protected]
We are here to fuel your ambition and forge your results.
12. Where is Elite Fitness Store located?
Our headquarters and warehouse are located at:
2685 Sharon Lane, South Bend, US 46618.
This strategic location allows us to efficiently manage our global delivery network.
Need More Help? Our commitment is to your performance, from your first click to your last rep. If your question isn’t answered here, or if you have specific needs for a commercial project or home gym build, don’t hesitate to contact us directly at [email protected].

© Elite Fitness Store – Fueling Ambition. Forging Results.